/* LisorectSupportVW — Brand Colors & Ticket-specific styles */

:root {
    --primary-color: #3A7BD5;
    --secondary-color: #1E2A3A;
    --accent-color: #27AE60;
    --primary-text-color: white;
    --secondary-text-color: var(--secondary-gray, #7A7A7A);

    /* Logo */
    --customer-logo-url: url('/lisorect-logo.png');
    --customer-logo-alt: "Lisorect Support";

    /* Alias für eigene Razor-Dateien */
    --text-secondary: var(--secondary-gray, #7A7A7A);
    --text-main: #F0F0F0;
}

/* --- Ticket Status Badges --- */
.ticket-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
    white-space: nowrap;
}

.status-offen          { background: #3498DB; color: white; }
.status-inbearbeitung  { background: #F39C12; color: white; }
.status-wartet         { background: #9B59B6; color: white; }
.status-geloest        { background: #27AE60; color: white; }
.status-geschlossen    { background: #7F8C8D; color: white; }

/* --- Priority Badges --- */
.priority-niedrig      { background: #2ECC71; color: white; }
.priority-mittel       { background: #F1C40F; color: #333;  }
.priority-hoch         { background: #E67E22; color: white; }
.priority-kritisch     { background: #E74C3C; color: white; }

/* --- Ticket list table --- */
.ticket-list-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.9rem;
}
.ticket-list-table th {
    padding: 8px 12px;
    text-align: left;
    font-weight: 600;
    border-bottom: 2px solid var(--border-color);
    color: var(--text-secondary);
    white-space: nowrap;
    cursor: pointer;
    user-select: none;
}
.ticket-list-table th:hover { color: var(--primary-color); }
.ticket-list-table td {
    padding: 10px 12px;
    border-bottom: 1px solid var(--border-color);
    vertical-align: middle;
}
.ticket-list-table tr:hover td {
    background: var(--hover-background);
    cursor: pointer;
}

/* --- Ticket Detail Header Card --- */
.ticket-detail-card {
    background: var(--card-background);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    padding: 20px 24px;
    margin-bottom: 20px;
    border-left: 5px solid var(--primary-color);
    box-shadow: 0 2px 8px rgba(0,0,0,0.25);
}

.ticket-detail-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    flex-wrap: wrap;
    margin-bottom: 12px;
}

.ticket-detail-id {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--primary-color);
    letter-spacing: 0.04em;
    margin-bottom: 4px;
}

.ticket-detail-title {
    font-size: 1.35rem;
    font-weight: 700;
    color: #FFFFFF;
    line-height: 1.35;
    word-break: break-word;
}

.ticket-detail-badges {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
    align-items: flex-start;
    flex-shrink: 0;
}

.ticket-detail-description {
    margin-top: 14px;
    padding: 12px 16px;
    background: rgba(255,255,255,0.05);
    border-radius: 6px;
    border-left: 3px solid rgba(255,255,255,0.12);
    color: #E0E0E0;
    font-size: 0.92rem;
    line-height: 1.6;
    white-space: pre-wrap;
    word-break: break-word;
}

/* --- Ticket Meta Row --- */
.ticket-meta {
    display: flex;
    gap: 16px;
    flex-wrap: wrap;
    align-items: center;
    font-size: 0.82rem;
    margin-top: 12px;
    padding-top: 12px;
    border-top: 1px solid var(--border-color);
}

.ticket-meta-item {
    display: flex;
    align-items: center;
    gap: 5px;
    color: #B0B0B0;
}

.ticket-meta-item .meta-label {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: #888;
}

.ticket-meta-item .meta-value {
    font-weight: 600;
    color: #E8E8E8;
}

/* --- Section Header --- */
.section-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 22px 0 12px;
    font-size: 0.88rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.07em;
    color: #999;
}

.section-header::after {
    content: '';
    flex: 1;
    height: 1px;
    background: var(--border-color);
}

/* --- Comment thread --- */
.comment-thread { display: flex; flex-direction: column; gap: 10px; }

.comment-item {
    padding: 12px 16px;
    border-radius: 8px;
    background: var(--card-background);
    border: 1px solid var(--border-color);
}

.comment-item.internal {
    border-left: 4px solid #F39C12;
    background: rgba(243, 156, 18, 0.05);
}

.comment-item-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 7px;
    flex-wrap: wrap;
    gap: 6px;
}

.comment-author {
    font-weight: 700;
    font-size: 0.88rem;
    color: #E8E8E8;
}

.comment-role {
    font-size: 0.7rem;
    font-weight: 600;
    margin-left: 6px;
    padding: 1px 7px;
    border-radius: 10px;
    background: rgba(255,255,255,0.1);
    color: #ccc;
    vertical-align: middle;
}

.comment-role.role-admin  { background: rgba(231,76,60,0.18);  color: #e74c3c; }
.comment-role.role-agent  { background: rgba(52,152,219,0.18); color: #3498db; }
.comment-role.role-kunde  { background: rgba(39,174,96,0.18);  color: #27ae60; }

.comment-internal-badge {
    font-size: 0.68rem;
    font-weight: 700;
    background: rgba(243,156,18,0.2);
    color: #F39C12;
    border: 1px solid rgba(243,156,18,0.4);
    padding: 1px 7px;
    border-radius: 4px;
    margin-left: 8px;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}

.comment-time {
    font-size: 0.72rem;
    color: #777;
    white-space: nowrap;
}

.comment-content {
    color: #D8D8D8;
    font-size: 0.9rem;
    line-height: 1.55;
    white-space: pre-wrap;
    word-break: break-word;
}

/* --- Status-Change Bar --- */
.ticket-action-bar {
    display: flex;
    gap: 10px;
    align-items: center;
    flex-wrap: wrap;
    padding: 12px 16px;
    background: var(--card-background);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    margin-bottom: 20px;
}

/* --- Stat cards on overview --- */
.stat-cards {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}
.stat-card {
    padding: 20px;
    border-radius: 10px;
    background: var(--card-background);
    border: 1px solid var(--border-color);
    text-align: center;
}
.stat-card-value {
    font-size: 2rem;
    font-weight: 700;
    color: var(--primary-color);
}
.stat-card-label {
    font-size: 0.8rem;
    color: var(--text-secondary);
    margin-top: 4px;
}

/* --- Filter bar --- */
.filter-bar {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    align-items: center;
    margin-bottom: 14px;
}
.filter-bar input, .filter-bar select {
    padding: 6px 10px;
    border-radius: 6px;
    border: 1px solid var(--border-color);
    background: var(--card-background);
    color: var(--text-main);
    font-size: 0.85rem;
}

/* --- Attachment list --- */
.attachment-list {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 8px;
}
.attachment-chip {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 4px 10px;
    border-radius: 16px;
    background: var(--card-background);
    border: 1px solid var(--border-color);
    font-size: 0.8rem;
    cursor: pointer;
    text-decoration: none;
    color: var(--text-main);
}
.attachment-chip:hover { border-color: var(--primary-color); }

/* --- NotifType badges for ticket events --- */
.notif-type-ticket-erstellt    { background: #3498DB; }
.notif-type-ticket-zugewiesen  { background: #9B59B6; }
.notif-type-kommentar-neu      { background: #27AE60; }
.notif-type-status-geaendert   { background: #F39C12; }

/* --- Utility: Page Container --- */
.page-container {
    display: flex;
    flex-direction: column;
    overflow-y: auto;
    height: 100%;
    padding: var(--general-min-distance, 10px) var(--general-small-distance, 20px);
    color: var(--page-text-color);
    animation: fadeSlideIn 0.3s ease-out forwards;
}

.page-container h2, .page-container h4 {
    color: var(--page-text-color);
}

/* --- Loading & Empty State --- */
.loading-spinner {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 3rem;
    color: var(--secondary-text-color);
    font-size: 0.9rem;
    opacity: 0.7;
}

.empty-state {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 3rem;
    color: var(--secondary-text-color);
    font-size: 0.9rem;
    border: 1px dashed var(--border-color);
    border-radius: 8px;
    margin-top: 1rem;
}

/* --- Forms --- */
.form-group {
    display: flex;
    flex-direction: column;
    margin-bottom: 0.9rem;
}

.form-group label {
    font-size: 0.85rem;
    margin-bottom: 4px;
    color: var(--page-text-color);
    font-weight: 500;
}

.form-group input,
.form-group select,
.form-group textarea {
    padding: 7px 10px;
    border: 1px solid var(--input-border-color);
    border-radius: 6px;
    background: var(--input-background);
    color: var(--input-text-color);
    font-size: 0.88rem;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--primary-color);
}

.form-row {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
}

/* --- Modal Dialog --- */
.confirm-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.55);
    z-index: 4000;
    display: flex;
    align-items: center;
    justify-content: center;
}

.confirm-dialog {
    background: var(--card-background);
    color: var(--page-text-color);
    border: 1px solid var(--border-color);
    border-radius: 10px;
    padding: 1.5rem;
    min-width: 300px;
    max-width: 90vw;
    box-shadow: 0 8px 32px rgba(0,0,0,0.5);
}

.confirm-dialog h4 { margin-bottom: 0.75rem; color: var(--page-text-color); }
.confirm-dialog p  { margin-bottom: 1rem;    color: var(--secondary-text-color); font-size: 0.9rem; }

.confirm-actions {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
    margin-top: 1rem;
}

/* --- Error / Info inline messages --- */
.error-message { color: #e05555; font-size: 0.85rem; margin: 6px 0; }
.info-message  { color: #27AE60; font-size: 0.85rem; margin: 6px 0; }

/* --- Login / Register shared layout --- */
.login-container {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    height: 100vh;
    width: 100%;
    background: linear-gradient(135deg, var(--primary-color) 0%, color-mix(in srgb, var(--secondary-color) 40%, var(--secondary-color)) 100%);
}

.login-box {
    background: var(--secondary-gray);
    border-radius: 12px;
    box-shadow: 0 4px 10px rgba(0,0,0,0.1);
    width: 370px;
    overflow: hidden;
}

.login-box h3 { color: var(--page-text-color); margin-bottom: 1rem; }

.login-box label {
    display: block;
    margin-top: 10px;
    font-weight: bold;
    color: var(--page-text-color);
    text-align: left;
}

.login-box input {
    width: 100%;
    padding: 8px;
    margin-top: 5px;
    border: 1px solid var(--input-border-color);
    border-radius: 6px;
    background-color: var(--card-background);
    color: var(--input-text-color);
    box-sizing: border-box;
}

.login-button {
    margin-top: 15px;
    background-color: var(--primary-color);
    color: var(--primary-text-color);
    border: none;
    padding: 10px;
    width: 100%;
    border-radius: 6px;
    font-size: 16px;
    cursor: pointer;
    transition: all 0.2s ease;
}
.login-button:hover  { background-color: color-mix(in srgb, var(--primary-color) 80%, black); transform: scale(1.03); }
.login-button:disabled { opacity: 0.7; cursor: wait; }
.login-button.working  { opacity: 0.8; cursor: wait; }

.login-logo {
    width: 200px;
    height: 43px;
    max-width: 200px;
    background-image: var(--customer-logo-url);
    background-size: contain;
    background-repeat: no-repeat;
    display: inline-block;
    margin-bottom: 0.5rem;
}

/* Login box inner padding (Login page: padding on box itself; Register: padding div inside) */
.login-box-body { padding: 2rem; }